Delivery Information
At Design & Print, we’re committed to getting your order to you efficiently and reliably. Here’s everything you need to know about our delivery services:
Delivery Options
Your order will be delivered by one of our trusted courier partners, known for their on-time performance of 95%. If “5 in 100” sounds too risky for you, let us know—we can arrange delivery by a dedicated vehicle for added peace of mind.
Standard Delivery
For quicker delivery, our overnight Standard Delivery starts at just £4.99 once your print is complete. Need it even faster? Ask about our Premium Delivery options, including ‘before 9am’ services, available depending on your location.
Weight-Based Pricing
Delivery costs are based on the total weight of your order—the more you order, the less you pay per item. You’ll see the delivery price for your order before completing checkout.
Free Delivery
We offer FREE Delivery for orders up to 150kg to a single UK address. This is a great option for non-urgent deliveries, saving you money while maintaining excellent service.
Flexible Address Options
We can deliver to your home, your business, or any other address you specify. Just let us know where you’d like your order to go!
What Happens If My Order Is Lost or Damaged?
Visible Damage on Delivery
If you notice any visible damage to the packaging when your order arrives, please sign for the delivery as “Damaged.” Our courier partners require clear photos of:
The damaged contents
(print items and any packaging materials like void fill).
The delivery labels on the damaged boxes.
These photos are essential for processing a claim.
The damaged boxes or outer packaging.
Notify us
Notify us within 3 working daysof delivery if goods were signed for in good condition but are later found damaged.
We’re here to help resolve any issues and ensure your satisfaction.
Lost orders
For lost orders or those signed for as damaged, claims must be made within 5 days of the delivery date or due delivery date.
For questions about delivery or to discuss your specific requirements, don’t hesitate to get in touch. We’re here to make sure your order gets to you safely and on time!